Maveryk (Shaun Heywood, ABN 44 647 519 423) ("Maveryk", "we", "us") respects your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We use personal information to: provide, operate and improve the services; set up and run your AI agent or software; process payments and send invoices; provide support; communicate with you about your account; and comply with our legal obligations. We do not sell your personal information.
We share information only as needed to deliver the services, including with trusted providers such as Stripe (payments), Supabase (database & authentication), our telephony/AI providers (to operate voice agents), and email delivery providers. These providers are bound to protect your information and use it only to provide their services to us. We may also disclose information where required by law.
Some of our providers may store or process data outside Australia (for example, in the United States or the European Union). Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
We take reasonable steps to protect your information from misuse, loss and unauthorised access, including encryption in transit, access controls and reputable infrastructure providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Where your AI voice agent records or transcribes calls, you are responsible for ensuring appropriate disclosures and consents are in place with your callers as required by applicable law. Recordings and transcripts are processed to provide and improve your service and are accessible to you through your account.
Our website uses minimal cookies and similar technologies for essential functionality and basic analytics. You can control cookies through your browser settings.
You may request access to, or correction of, the personal information we hold about you by emailing us. We will respond within a reasonable period and may need to verify your identity first.
We retain personal information for as long as needed to provide the services and meet legal, accounting and reporting requirements. On request after your account closes, we will delete or de-identify your personal information where we are not required to retain it.
If you have a privacy concern, contact us first and we will work to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. The latest version will always be available on this page.
For any privacy questions or requests, email hello@maveryk.com.au.